Shop FAQ

If you are not 100% satisfied with your order, we will be happy to exchange it or refund your purchase price.

*PLEASE NOTE: You will be responsible for the cost of return shipping, and that products marked “Limited Edition” may not be eligible for exchange due to limited available quantities*

You have 10 days from the date you receive your item(s) to send your merchandise back for a refund or exchange.

 

Please include:

• The original item(s) that you wish to exchange or return
• A copy of the invoice you received with your order with a note indicating which item(s) you wish to return or exchange

Mail to:

Sasquatch Chronicles
5000 Eldorado Pkwy, Suite 150-435
Frisco, TX 75033

*Failure to include any of the requested information listed above will cause delays when processing your return/exchange, and that items that have been damaged, that have been worn, or are in otherwise less than “new” condition may not be considered for return or exchange and is up to the discretion of Sasquatch Chronicles staff*

We sure do! We ship anywhere USPS delivers. If you have questions about your specific country, have trouble with your shipping address upon checkout, or are looking to receive an order outside of USPS’s country listing (additional shipping charges may occur if delivery is requested via a different carrier than USPS), please contact us at shop@sasquatchchronicles.com.

PLEASE NOTE: The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; we have no control over these charges, nor can we predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service and the shipping method you selected upon checkout. International shipping delivery times may vary between 2 and 12 weeks. Some pre-ordered products may take longer.

*Please note that expedited shipping does not include processing lead times*

Because we are a very small operation with limited resources and storage space, some orders may take up to 30 days or longer to package and ship (ex: Some items are printed-to-order, and require a lead time from our screenprinting partner). Once we process your order, we will update you with any pertinent information regarding your expected delivery date if there is a delay.